Taking the Stress Away from An Accident
Story by Holly McAtee // Photography by Sarah Lemke
Experiencing an auto collision can be stressful, so when you need assistance, ONYX’s partnership with the B Street Collision Center steps in to make the process seamless. B Street Collision has a representative working on-site at the ONYX dealership full-time. With the convenience factor of having someone look at your vehicle on-site, ONYX clients get trusted service and streamlined repairs. If needed, they can port the vehicle from the ONYX dealership to any of the B Street locations. Using the collision concierge at ONYX ensures an effortless repair process to help you get back on the road faster.
“B Street is the only certified BMW collision center in Omaha. We are also getting certified in Jaguar and Land Rover. We must have certain equipment. Our facility is checked to make sure it’s top-of-class to be working on a high-end luxury vehicle,” said Bobby Wiese, vice president and co-owner of B Street Collision.
The size of B Street allows them to be more efficient with vehicles at any time and fit them into their schedule. “We have allotted slots. We can get parts ordered within 24 hours. We take it in and get it back to you as soon as possible,” Wiese added.
They offer factory parts and a lifetime warranty as long as you own the vehicle. This is unique, as most body shops must use aftermarket parts because of insurance policies. “We are able to go around that because of our size and purchasing power. We maximize those opportunities, and we only supply the car with factory parts,” Wiese said.
“Our operational model is different,” he continued. “We run in a team-based format. We have perfected our model to get the vehicle fixed and keep the customer informed. We are the largest collision center in the state. Customer service and repeat business are important to us.”
Family-owned and operated since 1978, the business was originally founded by Bob and Norma Wiese. After Bob’s passing in 1999, their sons Tony, Zach, and Bobby took over the business.
“We started to grow in 2008 and have been growing ever since. Our mission is to provide good quality customer service repairs. We want to grow and service the communities and markets that we are in,” Wiese said.
ONYX offers a full range of services to meet your auto-body repair needs, including:
- Dent and Scratch Repair: Expert removal of dents and scratches to restore your vehicle’s pristine appearance.
- Paintless Dent Repair (PDR): An efficient, cost-effective solution for minor dents to maintain the original paintwork.
- Frame Straightening: Precision alignment of your vehicle’s frame using advanced technology.
- Auto Painting: Professional painting services to perfectly match your vehicle’s original color and finish.
- Glass Repair and Replacement: Skilled repair and replacement of damaged windshields and windows.
- Detailing Services: Comprehensive detailing to rejuvenate your car’s interior and exterior.
When dealing with a European luxury high-end vehicle repair, parts delays can cause overall repair delays. One thing B Street Collision does is disassemble the vehicle to eliminate any unknowns about the parts needed. They create a repair plan and order the necessary parts, ensuring a predictable outcome. This process prevents starting the repair with missing components. Every vehicle at B Street goes through this process, creating an assembly line approach that allows for efficient reassembly. This helps eliminate delays, price changes, and confusion, leading to a more accurate repair process.
“We also manage the insurance claims for the customer and negotiate on their behalf, so the car is repaired with quality safe repairs,” Wiese added.
The service experience at B Street Collision is constantly being upgraded. Every collision repair center has one unified promise: “unparalleled quality for our customers every step of the way.”
“We’re never going to be perfect, fixing 2,000 cars a month, but our customers constantly give feedback that their vehicle looks better. Not only are we fixing the car, but we are detailing it and cleaning up extra scuffs that might not be related. When they get their car back, they are happy and wowed,” Wiese explained.
“Not only are we fixing the car, but we are detailing it and cleaning up extra scuffs that might not be related. When they get their car back, they are happy and wowed.”
— BOBBY WIESE
ONYX Automotive works hard to give white glove service to all their customers. The B Street Collision partnership is just one example of how ONYX delivers the best customer service to their clients.
For more information, visit bstreetcollision.com/find-a-location/onyx-automotive.
