Quality Behind Every Pre-Owned Vehicle
Story by Holly McAtee // Photography by Bill Sitzmann
When you buy a pre-owned vehicle from ONYX Automotive, you can be confident that your vehicle has been through a rigorous certified pre-owned inspection. The team at ONYX only puts out the best vehicles.
“We’re particular with what we choose to sell,” said Dave Arbaugh, pre-owned sales manager. “We don’t do any as-is cars—we inspect every car. Our clients know that they are getting as close to a new car as they can. Most of our pre-owned cars come with a warranty.”
Service manager Samantha Dickson works with her team of factory-trained technicians to ensure that only the highest quality vehicles are put on the lot. The open road multi-point inspection has every vehicle driven at least 5 miles at 55 miles per hour.
They listen to any noises and check for steering and break issues. The exterior is checked for body damage. Under the hood, they make sure all services have been performed and that the filters are good. They also check belts, suspension, and bushings. If there is anything that needs to be fixed, it’s taken care of before it’s put on the lot.
Dickson enjoys providing a strong vehicle for advisors to sell, so that clients always feel confident in their purchase. She knows that she has done everything in her power to make that happen.
The pre-owned department at ONYX is fed by the ONYX brands. Most of the trade-ins are luxury vehicles, because ONYX clientele take good care of their cars, Arbaugh said. “I can tell you where most of the cars on our lot came from. I know the history of the car and the previous owner of the car,” he added.
ONYX knows even pre-owned luxury vehicles are a big investment. They work hard to provide the best vehicles along with superior service. The staff takes the time to understand their clients. Their approach is more about the relationship than just making a sale.
“Our clients say our process is easier than at other dealerships,” said Daniel Schwartz, pre-owned sales advisor. “It’s less hassle than they are used to. We make their experience personalized. At the initial visit, we find out what’s important to them. We work hard to accomplish their goals.”
Arbaugh said the automotive industry wasn’t the career path he thought he would take before finding what he thought would be a short-term job at ONYX. He’s now been with the auto group for 16 years, rising from a sales advisor to a manager. He enjoys the relationships with the clients and his staff.
“We try to be problem solvers,” Arbaugh said. “That resonates a lot with me. We recognize that everyone that walks through these doors has a problem that they want to solve. They could want a lower car payment, or they need a vehicle with more space. It’s our job to find out what they want so they will trust us when we create a solution for them. I don’t want to sell someone something that’s solving one problem but creating another problem.”
“Things don’t end wrong, they start wrong. We start it right by having everything good to go on the lot. So, it will end right,” Schwartz said.
Schwartz likes the way that he gets to meet new people with his job. “You never know who you will meet. It’s great to meet new friends.”
Arbaugh enjoys getting to know his staff and clients and developing friendships. “Now as a manager, I interact with my team and I get to know them every day and understand their lives to give them direction and support.”
Investing in a pre-owned vehicle at ONYX Automotive isn’t just about getting a high-quality vehicle—it’s about entering into a great partnership with the ONYX team so you can drive away with peace of mind.
Visit onyxautomotive.com for more information.
“Our clients say our process is easier than at other dealerships. It’s less hassle than they are used to. We make their experience personalized.”
— Daniel Schwartz
